We don't need to tell you that Temu It has become, in a matter of very little time, the new online fashion store. You can find practically everything there and, of course, at incredibly affordable prices. It is very possible that you have already fallen therefore in one of your sales or that you are thinking of doing so soon. In any case, it is also very likely that you will be interested in knowing how to contact with the signature, in order to make any type of query related to any purchase. Are we right? Well, you are in the right place to find out all the ways there are to talk to Temu. Take note.
What is Temu, what it offers and what company is behind it
With an approach very similar to that of Aliexpress, Temu is already one of the reference stores in the online market. Its idea, as we say, is similar to that of the Asian giant, offering products of all kinds at prices often laughable from China -basically its approach is to connect consumers with sellers and manufacturers- and where discount coupons and offers are a constant that invites the consumer to buy all the time.
Founded in 2022 by the Pinduoduo conglomerate -yes, it is very recent-, Temu offers more than 100 different product categories, including home (one of the most popular), electronics, fashion or beauty, among others. Their prices are so competitive thanks to an efficient supply chain and direct-to-consumer business model.
Temu is currently available in a good number of countries, such as Spain, the United States, Canada, the United Kingdom, France, Germany, Italy or Belgium.
How to contact customer service
In case you need help with your order or if you have any questions that you want to convey to the people of Temu, you can contact customer service through several means. None of them, however, contemplates, at least in Spain, the phone.
Temu Help Center
On the website you have the so-called Help Center, where you can find a lot of information and solve many common problems through frequently asked questions. (FAQ) on the following topics ordered by categories:
- Problems with the order
- Shipping and handing
- Return and refund
- Product and stock
- Manage my account
- Payment and promotions
- Your safety
- Policies and others
- Request an item
For access this help section from Temu, follow the following followed:
- Enter the Temu website
- Go to the “Help” section, at the top of the page, on the right
- You will find a list of recommended topics (take a look) and below it, on the left, the column with the aforementioned categories
- Select the category that is related to the query you want to make
- Search among the questions that will appear and read the answer
Live Chat
In case the FAQ on the website is not enough and your question remains unresolved, we recommend that you use the live chat offered by the website. For to access To this end, the steps to follow are very simple:
- Enter the Temu website
- Click “Help” in the upper right corner of the page
- Find and click on “Chat with Temu”
- You will have to accept recording and the use of chat communications (in accordance with the company's Privacy Policy) by writing "I accept"
- You can now start chatting, stating your query
Another way you can contact us is through email. This is an address that they do not make directly available to customers, so It is not our favorite way of contact -basically because we do not know how long their responses take and we prefer a faster method.
Even so, in case you want to try it this way, know that the address is help [at] temu.com. We recommend that you indicate the reason for your inquiry in the subject of the email as well as your name and order number (if you have one) in the body of the email.
Social Media
As you may be imagining, Temu has profiles on practically all the social networks you know and where the majority of your audience moves. As with email, we do not know how long it takes to respond or how they manage certain problems in this way, so we continue to prefer the FAQ or live chat to resolve any questions.
Even so, we leave you the links to all of their accounts in RRSS so that you have them recorded:
- Instagram: https://www.instagram.com/temu_spain/
- tik tok: https://www.tiktok.com/@temu_spain_official
- Facebook: https://www.facebook.com/ShopTemuSpain/
- X: https://twitter.com/TemuSpain_
- Pinterest: https://www.pinterest.com/shoptemu/
- YouTube: https://www.youtube.com/@temu
Tips for contacting Temu
Having explained all the ways you have to contact us, we give you some additional tips to keep in mind when you go to do so:
- Always have on hand, if applicable, your order number. They will always ask you for any questions related to a purchase you have already made.
- Explain your query clearly and concisely, providing all the information insights that you consider relevant
- Before contacting via chat, make sure the answer you are looking for is not in the FAQ - It will save you time and also help the live service work faster for other people who do need it
- Be patient: when you talk to the chat, you will be first served by a bot and only in case they do not know how to solve your problem either, you will be transferred to a person on the team to speak with them
